Getting Started

How to begin your journey with us

A medical advocate works alongside you and your care team to help you understand your diagnosis, weigh treatment options, coordinate between specialists, and make sure your voice is heard. Dr. Mason-Eastmond brings her clinical expertise and experience navigating the healthcare system so you never have to figure it out alone.

Simply schedule your free 30-minute consultation. During that call, we'll discuss your situation, answer your questions, and recommend the level of support that best fits your needs. There's no obligation to continue afterward.

We support individuals and families navigating complex diagnoses, seeking second opinions, juggling multiple specialists, or feeling overwhelmed by the healthcare system. Whether you need clarity on a treatment decision or full-service care coordination, we're here to help.

Services & Process

What we offer and how it works

A consultation is a focused, one-on-one session for expert insight on a specific concern — reviewing a diagnosis, exploring treatment options, or evaluating a prior opinion. Medical liaison services are more comprehensive and ongoing, where Dr. Mason-Eastmond coordinates across specialists, organizes records, and stays involved as your dedicated advocate through your care journey.

Consultations are conducted virtually via secure video calls, which means you can access our services from anywhere in the United States — no travel required. This also makes it easy to include family members who may live in different locations.

Most consultations run 45–60 minutes, allowing ample time to discuss your concerns in depth. To get the most out of your session, gather any relevant medical records, test results, a list of current medications, and a written list of your questions. We'll send you a preparation checklist ahead of time.

No. Our advocacy and coordination services are complementary to your existing medical care — they do not replace your primary physician or treating specialists. We work alongside your care team to help you understand your options and make informed decisions.

Pricing, Insurance & Payment

Straightforward answers about cost and billing

Fees are transparent and always communicated before you commit. Your initial 30-minute consultation is completely free. Costs for ongoing consultations and medical liaison services vary depending on the level of support you need — we'll walk you through exact pricing during your free consultation.

We do not bill insurance directly for our advocacy services. However, we can provide detailed documentation you may submit to your insurer for possible reimbursement. Many clients find the value of personalized advocacy well worth the investment.

Payment is handled securely through Stripe, a trusted industry-leading payment processor. Your card details are encrypted and never stored on our servers. You can pay online at your convenience through our secure checkout.

With 24+ hours' notice, you'll receive a full refund or credit toward a future appointment. Cancellations with less than 24 hours' notice may incur a 50% fee, and no-shows are charged the full consultation fee. If we ever need to reschedule, you'll receive a full refund or an alternative time at no charge.

Privacy & Confidentiality

Your information is protected

Absolutely. All information you share — during consultations, through secure communications, or in your signed service agreement — is treated as strictly confidential. We are committed to HIPAA compliance and protecting your protected health information at every step.

We never sell, rent, or trade your information. We only share it with your explicit written authorization, with providers involved in coordinating your care (with your consent), or as required by law. You can read the full details in our Privacy Policy and HIPAA Notice.

Your records are stored in secure, access-controlled systems with encryption of data both in transit and at rest. We use HIPAA-conscious tools for document review, recommendations, and private communication with our team.

Still Have Questions?

We're here to help. Schedule your free 30-minute consultation or reach out directly — we'll answer your questions and help you find the right path forward.

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Frequently Asked Questions

Getting Started

Services & Process

Pricing, Insurance & Payment

Privacy & Confidentiality

Still Have Questions?