Privacy Policy

1. Introduction

Systems of Care Doc ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing our website or engaging our services, you consent to the practices described in this policy. We encourage you to read it carefully and contact us with any questions.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when scheduling a consultation or contacting us.
• Health Information: Medical records, treatment history, diagnoses, and other health information you share during consultations or through secure communications.
• Payment Information: Billing details processed securely through our payment provider. We do not store full credit card numbers on our servers.
• Technical Information: IP address, browser type, and usage data collected to improve our website's functionality and user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide and coordinate medical advocacy and liaison services.
• Schedule and manage appointments and consultations.
• Communicate with you about your care and respond to your inquiries.
• Process payments securely.
• Improve our website, services, and patient experience.

4. How We Protect Your Information

We implement administrative, physical, and technical safeguards to protect your personal and health information, including:

• Encryption of data in transit and at rest.
• Secure, access-controlled systems for storing and managing records.
• Ongoing staff training on privacy and security practices.
• Confidentiality agreements with third-party service providers who may access your information.

5. Disclosure of Information

We do not sell, rent, or trade your personal or health information. We may disclose your information only:

• With your explicit written authorization.
• To healthcare providers or specialists when necessary for your care coordination, with your consent.
• As required by law, regulation, or legal process, to the extent permitted.
• To trusted service providers (e.g., payment processors, secure hosting) who are bound by confidentiality agreements.

6. Data Security

We take the security of your data seriously and use industry-standard measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. While no method of transmission is 100% secure, we continuously work to protect your information from unauthorized access, use, or disclosure.

7. Your Rights

You have the right to:

• Access a copy of your health records.
• Request corrections to inaccurate or incomplete information.
• Request an accounting of disclosures of your information.
• Request restrictions on certain uses or disclosures of your information.
• Request that we communicate with you by alternative means.

8. Cookies and Analytics

Our website may use cookies and similar technologies to enhance functionality and understand how visitors use our site. You can control cookie preferences through your browser settings. We do not use cookies to collect personal health information.

9. Third-Party Services

We may use trusted third-party services for payment processing, secure communications, and analytics. These providers are carefully selected and bound by data protection agreements. While we make every effort to protect your data, we encourage you to review the privacy policies of any third-party services you access through our website.

10. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. When records are no longer needed, they are securely destroyed in accordance with applicable regulations.

11. Children's Privacy

Some of our services may involve family advocacy that includes children. We take extra care to protect the privacy of minors and comply with the Children's Online Privacy Protection Act (COPPA) and applicable state laws. We never knowingly collect personal information from children without parental consent.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: