Confidentiality Notice

Our Pledge of Confidentiality

This Notice describes how Systems of Care Doc protects your personal and health information and how we may use and disclose it. We are committed to safeguarding your privacy and handling your information responsibly in line with applicable laws.

Please review this Notice carefully. It explains your rights regarding your health information and how you can exercise those rights.

How We May Use & Disclose Your Health Information

We may use and disclose your health information for the following purposes:

• Treatment: To coordinate your care, communicate with your treating providers (with your authorization), and support your health needs.
• Payment: To process payments for services and submit claims where applicable.
• Healthcare Operations: For quality improvement, record keeping, and necessary administrative functions.
• As Required by Law: To comply with legal obligations, court orders, or public health reporting.

Your Privacy Rights

You have the right to:

• Access: Inspect and obtain a copy of your health records.
• Amend: Request corrections to inaccurate or incomplete information.
• Accounting of Disclosures: Request a list of disclosures of your information.
• Request Restrictions: Ask that certain uses or disclosures be limited.
• Confidential Communications: Request that we communicate with you through alternative means or locations.
• File a Complaint: Submit a complaint to us or to the U.S. Department of Health and Human Services' Office for Civil Rights.

How We Protect Your Information

We use administrative, physical, and technical safeguards to protect your information, including:

• Encryption of data in transit and at rest.
• Secure, access-controlled systems for storing records.
• Ongoing staff training on privacy and security practices.
• Confidentiality agreements with any third party that may handle your information.

Contact & Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us. We will not retaliate against you for filing a complaint in good faith.